Knowledge Management: Reduce resolution times and increase case deflections by offering your employees access to a knowledge base of articles.Īgent Mobile App: Access core service desk functionality directly on your Android or iOS devices from wherever you may be. Service Level Management: Provide transparency and meet the expectations of your organization by building your SLA policies directly into your service desk, including auto-escalation rules. PinkVERIFY™ Certified ITIL-Ready Service Desk: Complete with Incident, Problem, Change, and Release Management modules, SolarWinds Service Desk has configurable page layouts to support your organization’s unique service management processes.Įmployee Service Portal: Customize the service experience for employees when submitting tickets and requests by giving them access to knowledge base resources and the ability to view company wide announcements. Our multi-tenant, cloud-based architecture allows continuous deployment of new and enhanced functionality, meaning you are on the latest and greatest version. Skip the costly and time-consuming upgrade cycles. Implement the application in a matter of days or weeks with intuitive setup options, and 100% configurable (no-code) changes to meet your business needs. Scale the SolarWinds Service Desk across personnel, sites, and departments to provide consistent standards of employee service throughout your organization.Įxperience scalability and industry leading 99.999% system uptime with SolarWinds Service Desk, which leverages the power of Amazon Web Services (AWS) data centres. Manage and measure your Service Level Agreements (SLAs) and Customer Satisfaction (CSAT), highlighting opportunities to improve the overall employee experience. Give your employees the flexibility to submit tickets and make requests via email, phone, walk-ups, or a customizable service portal. Provide Your Employees with the Experience They Deserve Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency with robust automation and workflow engines.ĭrive agent productivity with a user experience designed based on research and analysis of how agents actually work. ITIL-ready service desk complete with Incident, Problem, Change, and Release Management capabilities.Īdvanced reporting modules to analyse trends, monitor service quality, and continuously improve service management processes.Įnhance agent and employee productivity with native artificial intelligence (AI) and machine learning technologies. A single platform for service management, IT asset management, configuration management, and much more.
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